Privacy Policy

Kavira Boutique  ·  Last updated: September 2026

Kavira Boutique ("we", "us", "our") operates the website www.kaviraboutique.in and associated services including WhatsApp-based order updates and customer verification ("the Service"). This Privacy Policy explains what personal information we collect, how we use it, and the rights you have over it.

By using our Service you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect information you provide directly to us:

• Contact & identity: Name, mobile number, and email address when you enquire about a product, place an order, or create a customer account.
• Order information: Items selected, cart contents, promo codes applied, and purchase history.
• Payment information: We do not store card numbers or bank details. Payments are processed securely by Razorpay. We receive only a transaction reference and payment status.
• Communications: Messages you send us via the contact form or WhatsApp enquiry.
• Usage data: Browser type, pages visited, and referring URL collected automatically via server logs.

2. How We Use Your Information

• To verify your identity via a one-time password (OTP) sent over WhatsApp or SMS.
• To process and fulfil your orders and send order confirmations and invoices.
• To send shipping updates and post-purchase support messages via WhatsApp.
• To respond to enquiries and contact form submissions.
• To improve the website and troubleshoot technical issues.
• To comply with legal obligations and prevent fraud.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

3. WhatsApp Messaging

We use the WhatsApp Business Platform (provided by Meta Platforms, Inc.) to send you:

• One-time passwords (OTP) for account verification.
• Order confirmations, invoices, and shipping updates.
• Responses to product enquiries you initiate.

By providing your mobile number and proceeding with checkout or an enquiry, you consent to receive transactional WhatsApp messages from us. You can opt out at any time by replying STOP to any message or by contacting us at support@kaviraboutique.in. Opting out of WhatsApp messages will not affect your ability to shop on our website, though you will no longer receive order updates over WhatsApp.

WhatsApp messages are subject to Meta's Privacy Policy .

4. Sharing of Information

We share your information only with trusted service providers who help us operate the Service:

• Razorpay — payment processing (Razorpay Privacy Policy)
• Meta / WhatsApp Business Platform — transactional messaging (Meta Privacy Policy)
• GoDaddy / cPanel hosting — website infrastructure
• Google Fonts — font delivery (no personal data shared)

Each third party processes your data under their own privacy policy and only to the extent necessary to provide their service.

5. Cookies and Tracking

We use minimal first-party cookies to maintain your shopping cart session (kb_cart) and customer login state (kb_csess). These are strictly necessary for the Service to function and do not track you across other websites. We do not use advertising cookies or third-party analytics trackers.

6. Data Retention

• Customer accounts & order records — retained for 3 years from the date of last activity to support after-sale queries and comply with tax regulations.
• OTP codes — deleted or expired within 10 minutes of generation.
• Cart data — cleared upon order completion or after 30 days of inactivity.
• Session tokens — expire after 30 days.
• Server logs — retained for 90 days for security and debugging purposes.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These include HTTPS encryption, hashed session tokens, and database access controls. However, no method of transmission over the internet is 100% secure.

8. Your Rights

You have the right to:

• Access — request a copy of the personal data we hold about you.
• Correction — ask us to update inaccurate or incomplete data.
• Deletion — request erasure of your personal data, subject to legal retention obligations.
• Withdraw consent — opt out of WhatsApp messaging at any time.
• Complaint — lodge a complaint with the appropriate data protection authority if you believe your rights have been violated.

To exercise any of these rights, contact us at support@kaviraboutique.in. We will respond within 30 days.

9. Children's Privacy

Our Service is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us and we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of the page. We encourage you to review this page periodically. Continued use of the Service after changes constitutes acceptance of the updated policy.

11. Contact Us